What’s new in Enhancement Package 3 for SAP CRM 7.0

Daan Schattenberg, 02 April 2014

In the end of 2013 SAP released the new Enhancement Package 3 for SAP CRM 7.0.
Like in my previous blog in August 2012 (new functionality SAP CRM 7.0 EHP2)
This blog post focuses on some of the best improvements on the existing functionalities and highlights new functionalities and features as well.

So what’s new………………………………?

SAP CRM-Cross Functionalities

SEPA Mandates

With SAP CRM 7.0 EHP3 new functionality will be available regarding SEPA Mandates. In the account overview of SAP CRM, mandates can be created and displayed for each bank account. These mandates will be exchanged between SAP CRM and SAP ERP with the business partners to which they are assigned.

SAP JAM

There are some improvements for SAP JAM functionalities, like:

Navigation SAP JAM
Feeds from SAP JAM
Microblogging

A field for microblogs is available to you in the SAP Jam Feeds assignment block.

If you use this field in the assignment block on the home page to post something, this is a microblog with reference to yourself and is seen by everyone who follows you.

SAP CRM Sales Functionality

CRM gift card support for the WebClient UI

It is now possible for an agent to sell gift cards and redeem gift cards in the interaction center. When a gift card is bought, the system creates a corresponding gift card account. This account contains information about the amount that is currently available on the gift card, and about all postings, for example, redemption of partial amounts. The number of the gift card account corresponds to the gift card ID.
Customers can redeem one or more gift cards when paying for a sales order. It is possible for the agent to create a sales order directly from a gift card that the agent selected from the search results list.

Store Locator and In-Store Pickup

As of SAP CRM 7.0 EHP3 agents can provide interaction center customers with increased shopping options by using the following new features related to the store channel:

Store locator
In-store product availability lookup
In-store pickup

Store Locator in SAP CRM Interaction Center

With the new version of SAP CRM it’s now possible for IC agents to help customers find the nearest stores to their location and provide vital information about the stores, such as;

Locates retail stores for customers that are nearest to a given address of interest.
Displays the distance between the store and the area of interest.
Provides the opening hours of stores.
Allows the information to be e-mailed to the customer.

(Note: This feature is also a prerequisite for the in-store pickup feature.)

In-store pickup availability lookup
With the new functionality it is possible for agents to check for product availability in stores. The agents can check the product availability via the product search results, product overview page or with the In-Store Pickup column in the Items assignment block when creating a sales order.

In-store pickup
With In-store pickup you can designate items in the sales order for in-store pickup. The agent can designate items after checking the in-store availability, as described in the previous feature point. When checking from either the product search results or product overview page, the agent can launch the creation of a sales order in which the product is already included and designated for in-store pickup.
If a customer intends to pick up items regularly from the same place, the agent can add the store to their account as a favorite by creating a relationship between the customer and the store location. The relationship Has Preferred Store (CRME06) resides in Relationship Categories (transaction BUBA). Once an account is identified in the system, you can use the preferred store as a search criterion in the store locator.

The store locator and In-Store Pickup will be available from the navigation bar on the WebClient UI.

For more detailed information about SAP CRM 7.0 EHP3, please refer to the release notes of SAP CRM.