Jeroen Rikhof
Read all my blogsSAP has announced the SAP HCP Gamification Service and it is publicly available from may 2015 in beta. In this blog I will have a sneak preview at this new service. My interest was caught because last year at our own Acorel Innojam we developed an extension for SAP Cloud 4 Customer with an external gamification platform. With the new SAP Gamification platform we can do the same thing powered by SAP!
So what is that thing called gamification?
What is SAP HCP Gamification Service?
SAP describes it as follow:
“The HCP gamification service allows to rapidly introduce gamification concepts into applications. The service includes an online development and administration environment for easy implementation and analytics of gamification concepts. The underlying gamification rule management provides support for sophisticated gamification concepts, covering time constraints, complex nested missions and collaborative games. The built-in analytics module allows to perform advanced analytics on the player behavior to enable a continuous improvement of game concepts.”
- Web-based IDE (gamification workbench) for modelling game mechanics and rules
- Gamification engine for real-time processing of sophisticated gamification concepts involving time constraints and cooperation
- Built-in runtime game analytics for continuous improvement of game designs
- Web API for easy integration
- Simple SAP UI5 integration based on widgets
- Single-Sign-On (SSO) support based on SAP Cloud Identity Service
- Enterprise-level performance and scalability
Where to start with SAP HCP Gamification?
- Enable Gamification Service
- Enable Gamification Service (Automated)
- Configure Destinations (Automated, password must be set manually)
Here you can use the following urls:
https://gamification-<YOUR_SAP_P_NUMBER>trial.hanatrial.ondemand.com/gamification/api/tech/JsonRPC
https://gamification-<YOUR_SAP_P_NUMBER>trial.hanatrial.ondemand.com/gamification/api/user/JsonRPC - Enable Principal Propagation (Automated)
- Generate Demo Content for HelpDesk
- Use the Gamified HelpDesk Application
Gamification and CRM
- Earn points for creating prospects
- Earn points for creating a opportunity
- Earn points for logging activities
- Earn points for meeting face-to-face
- Earn points for completing opportunity information
- Earn points for a successful sale!
- Etc…