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Release 2111 of SAP Sales and Service Cloud

Mark Peeters, 20 oktober 2021

As we move into the autumn it is time for the November release of the Sales and Service cloud. This blog will highlight the changes that this new release will bring. This time the release period will be three weeks. The Test systems will be upgraded to 2111 on the 23rd of October and the Production systems on 13th November. The release will bring the Saphira theme to the extended app on all platforms. Read further for more details on the release.

Saphira on phone


On platform level we see that SAP is busy with updating the Software Development Kit, or SDK. At the moment this will not bring new options, but does deliver better user experience for your developers. As performance issues might occur in any Cloud Solution, SAP is delivering trace capabilities to local administrators. This trace can then be shared with SAP for easier analysis.

enable performance trace


With the arrival of the Add-on strategy of SAP it is wise to clearly outline the updates in “Standard” Cloud for Sales and in add-ons. When focussing on the standard licenses we see the following updates in the release. The updates are self explanatory from below provided slide of SAP.

sales 2111


Intelligent Sales

For companies that have licenses for the intelligent sales add-on, SAP has added some more enhancements in the release. As we see very limited use of the add-on at the moment I will keep the screen shot here as well. If you would like more detailed info you can always contact Acorel.

intelligent sales add on 2111

Dynamic Visit Planning

In all my Sales implementations business is requesting more advanced visit planning capabilities. So we are very happy that SAP is now delivering this option in the Dynamic Visit Planning add- on. With the 211 release a new feature is added called “Plan my Day”.

Plan My Day


For service most focus of SAP is put in the Agent Desktop add-on. Unfortunately this has resulted in limited extended functionality for regular Service users. We can now send and receive emails with a larger attachment. For the Agent desktop Users, the integration options with SAP S4HANA have been extended.

Service 2111

Field Service Management

The end 2 end service process with SAP Service Cloud, SAP S4HANA and SAP FSM has a further detailed design. All core processes will be done in the “Back office” SAP S4HANA, without replication to the “front office” SAP Service Cloud.  All processes in the frond end are done via mashups directly in the back office. Back office updates are pushed to the front office via event based Timeline.

e2e service 2111


If you have any question on the new release of Cloud for Sales or Cloud for Service please feel free to contact us via

Stay healthy and enjoy the halloween period!


Mark Peeters

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