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Blog

Doe nieuwe inzichten op en verruim je kennis met onze blogs op het snijvlak van sales, service, marketing en commerce.
27 October 2010

Routing of escalated service tickets

When an agent creates a service ticket or service process which is supposed to be picked up by another department,...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Pieter Rijlaarsdam

27 October 2010

Routing of escalated service tickets

When an agent creates a service ticket or service process which is supposed to be picked up by another department,...
Lees Meer
20 October 2010

Efficient Agent Inbox Processing

In the IC Webclient, functionality is available called the Agent Inbox, formerly known as the Universal Agent Inbox (AUI). A...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Pieter Rijlaarsdam

20 October 2010

Efficient Agent Inbox Processing

In the IC Webclient, functionality is available called the Agent Inbox, formerly known as the Universal Agent Inbox (AUI). A...
Lees Meer
13 October 2010

Navigation based on the IDI

Call Center Agents can be supported by automatic navigation in the interaction Center. This is especially recommended to be implemented...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Pieter Rijlaarsdam

13 October 2010

Navigation based on the IDI

Call Center Agents can be supported by automatic navigation in the interaction Center. This is especially recommended to be implemented...
Lees Meer
6 October 2010

Alerts in the header of the IC Webclient

Call Center Agents can be supported by alerts that appear in the header of the interaction Center. SAP has implemented...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Pieter Rijlaarsdam

6 October 2010

Alerts in the header of the IC Webclient

Call Center Agents can be supported by alerts that appear in the header of the interaction Center. SAP has implemented...
Lees Meer
29 September 2010

Intent-Driven Interactions

In complex multi-tasking call centers, it can be helpful if users are guided through the system using context based rules....
, Provide your sales reps with an Account 360 Dashboard, Acorel

Pieter Rijlaarsdam

29 September 2010

Intent-Driven Interactions

In complex multi-tasking call centers, it can be helpful if users are guided through the system using context based rules....
Lees Meer
22 September 2010

Adding default values to a search screen

Often, users have to search the system for objects such as customers, activities, opportunities, orders, products etc.  In many cases,...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Pieter Rijlaarsdam

22 September 2010

Adding default values to a search screen

Often, users have to search the system for objects such as customers, activities, opportunities, orders, products etc.  In many cases,...
Lees Meer
15 September 2010

How to add buttons to the IC Webclient...

In the Interaction Center, the agent usually has several buttons in the top of the screen to handle the communication...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Pieter Rijlaarsdam

15 September 2010

How to add buttons to the IC Webclient Toolbar

In the Interaction Center, the agent usually has several buttons in the top of the screen to handle the communication...
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8 September 2010

Escalate button in the Interaction Record

When working on inbound phonecalls or emails in an interaction center, it might occur that an agent cannot resolve the...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Pieter Rijlaarsdam

8 September 2010

Escalate button in the Interaction Record

When working on inbound phonecalls or emails in an interaction center, it might occur that an agent cannot resolve the...
Lees Meer
1 September 2010

Disabling fields using the GET_I

Fields can be disabled in customizing. In some cases though, this might not be sufficient. If for instance the requirement...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Pieter Rijlaarsdam

1 September 2010

Disabling fields using the GET_I

Fields can be disabled in customizing. In some cases though, this might not be sufficient. If for instance the requirement...
Lees Meer
, Provide your sales reps with an Account 360 Dashboard, Acorel

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Pieter Rijlaarsdam

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24 April 2019

From hybris to SAP Commerce Cloud v2

With the introduction of SAP Commerce Cloud v2, not only the name of ‘hybris’ passed away, also the new direction is set for the...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Maurice Rootjes

24 April 2019

From hybris to SAP Commerce Cloud v2

With the introduction of SAP Commerce Cloud v2, not only the name of ‘hybris’ passed away, also the new direction is set for the commerce platform. After...
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17 April 2019

What’s new in release 1905 of Sales and Service Cloud

Spring is in the air and it’s time to gear up for the new release of SAP Cloud for Customer. In the weekend of...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Emiel Truijen

17 April 2019

What’s new in release 1905 of Sales and Service Cloud

Spring is in the air and it’s time to gear up for the new release of SAP Cloud for Customer. In the weekend of April 27th SAP...
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10 April 2019

Provide your sales reps with an Account 360 Dashboard

“Where is my account dashboard with all activities?”, “What is the financial status of this customer”, “Can I see the complete overview of all...
, Provide your sales reps with an Account 360 Dashboard, Acorel

Okke Scholten

10 April 2019

Provide your sales reps with an Account 360 Dashboard

“Where is my account dashboard with all activities?”, “What is the financial status of this customer”, “Can I see the complete overview of all touch points with a...
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