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7 September 2011

Interfering in a running workflow using parallel paths

When implementing workflow, you might run in to the fact that a change in the document that triggered the workflow...

Pieter Rijlaarsdam

7 September 2011

Interfering in a running workflow using parallel paths

When implementing workflow, you might run in to the fact that a change in the document that triggered the workflow...

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31 August 2011

Triggering a workflow from abap

Last week’s post was about creating a workflow on a custom object. In a normal situation, when using standard objects...

Pieter Rijlaarsdam

31 August 2011

Triggering a workflow from abap

Last week’s post was about creating a workflow on a custom object. In a normal situation, when using standard objects...

Lees Meer

24 August 2011

Using custom objects in SAP Workflow

When implementing workflow, you have the possibility to trigger workflow from an event in a BOR object (transaction SWO1) and...

Pieter Rijlaarsdam

24 August 2011

Using custom objects in SAP Workflow

When implementing workflow, you have the possibility to trigger workflow from an event in a BOR object (transaction SWO1) and...

Lees Meer

17 August 2011

Adding a mash-up to the screen using the...

Last week’s blog introduced the Application Enhancement Tool (AET). Adding new fields to the web UI screens is reduced to...

Pieter Rijlaarsdam

17 August 2011

Adding a mash-up to the screen using the AET

Last week’s blog introduced the Application Enhancement Tool (AET). Adding new fields to the web UI screens is reduced to...

Lees Meer

10 August 2011

Adding custom fields to the screen using the...

AET stands for Application Enhancement Tool, and as the name suggests, the AET helps you enhance the application. In many...

Pieter Rijlaarsdam

10 August 2011

Adding custom fields to the screen using the AET

AET stands for Application Enhancement Tool, and as the name suggests, the AET helps you enhance the application. In many...

Lees Meer

3 August 2011

Adding functions to events using CRMV_EVENT

Another great tool to influence the system is adding Callback Functions in CRMV_EVENT. This is a totally different mechanism from...

Pieter Rijlaarsdam

3 August 2011

Adding functions to events using CRMV_EVENT

Another great tool to influence the system is adding Callback Functions in CRMV_EVENT. This is a totally different mechanism from...

Lees Meer

27 July 2011

Influencing the Interaction Center with IC Events

In recent posts, I described how you can influence the working of the interaction center. For instance, using IDI, you...

Pieter Rijlaarsdam

27 July 2011

Influencing the Interaction Center with IC Events

In recent posts, I described how you can influence the working of the interaction center. For instance, using IDI, you...

Lees Meer

20 July 2011

Call lists: Archiving calls to improve performance

If you have implemented an interface or an action that feeds calls to call lists, you will run in to...

Pieter Rijlaarsdam

20 July 2011

Call lists: Archiving calls to improve performance

If you have implemented an interface or an action that feeds calls to call lists, you will run in to...

Lees Meer

13 July 2011

Call lists: Next call determination using the call...

When implementing call lists, you can decide whether users have to select the next call themselves, or if the system...

Pieter Rijlaarsdam

13 July 2011

Call lists: Next call determination using the call dispatcher

When implementing call lists, you can decide whether users have to select the next call themselves, or if the system...

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6 July 2011

Call lists: Creating a new call in a...

There are several ways to add calls to a call list, for instance the following: 1. Manually in transaction CRMD_TM_CLDIST...

Pieter Rijlaarsdam

6 July 2011

Call lists: Creating a new call in a call list

There are several ways to add calls to a call list, for instance the following: 1. Manually in transaction CRMD_TM_CLDIST...

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29 June 2011

Call lists: Call list synchronization

When implementing call lists, you have the choice to either work with or without activities linked to the calls. Whether...

Pieter Rijlaarsdam

29 June 2011

Call lists: Call list synchronization

When implementing call lists, you have the choice to either work with or without activities linked to the calls. Whether...

Lees Meer

22 June 2011

Call lists: Call list maintenance

Call lists are maintained in the IC Manager role, or a derivative of the IC Manager businessrole. When planning your...

Pieter Rijlaarsdam

22 June 2011

Call lists: Call list maintenance

Call lists are maintained in the IC Manager role, or a derivative of the IC Manager businessrole. When planning your...

Lees Meer

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