Acorel
Gratis demo

Blog

Doe nieuwe inzichten op en verruim je kennis met onze blogs op het snijvlak van sales, service, marketing en commerce.
17 November 2010

SAP CRM Performance: Caching of MIME components

SAP CRM is a web based application. Static components of web pages are stored locally automatically using web caching. Web...

Pieter Rijlaarsdam

17 November 2010

SAP CRM Performance: Caching of MIME components

SAP CRM is a web based application. Static components of web pages are stored locally automatically using web caching. Web...
Lees Meer
10 November 2010

SAP CRM Performance: Account Overview Filter on Transactions...

In the CRM Webclient, it is very often that the standard contact history assignment block in the account overview or...

Pieter Rijlaarsdam

10 November 2010

SAP CRM Performance: Account Overview Filter on Transactions using BADI...

In the CRM Webclient, it is very often that the standard contact history assignment block in the account overview or...
Lees Meer
3 November 2010

Deleting personalized views

When changing a configuration in an overview screen, there is always the risk that users have maintained their own personalized...

Pieter Rijlaarsdam

3 November 2010

Deleting personalized views

When changing a configuration in an overview screen, there is always the risk that users have maintained their own personalized...
Lees Meer
27 October 2010

Routing of escalated service tickets

When an agent creates a service ticket or service process which is supposed to be picked up by another department,...

Pieter Rijlaarsdam

27 October 2010

Routing of escalated service tickets

When an agent creates a service ticket or service process which is supposed to be picked up by another department,...
Lees Meer
20 October 2010

Efficient Agent Inbox Processing

In the IC Webclient, functionality is available called the Agent Inbox, formerly known as the Universal Agent Inbox (AUI). A...

Pieter Rijlaarsdam

20 October 2010

Efficient Agent Inbox Processing

In the IC Webclient, functionality is available called the Agent Inbox, formerly known as the Universal Agent Inbox (AUI). A...
Lees Meer
13 October 2010

Navigation based on the IDI

Call Center Agents can be supported by automatic navigation in the interaction Center. This is especially recommended to be implemented...

Pieter Rijlaarsdam

13 October 2010

Navigation based on the IDI

Call Center Agents can be supported by automatic navigation in the interaction Center. This is especially recommended to be implemented...
Lees Meer
6 October 2010

Alerts in the header of the IC Webclient

Call Center Agents can be supported by alerts that appear in the header of the interaction Center. SAP has implemented...

Pieter Rijlaarsdam

6 October 2010

Alerts in the header of the IC Webclient

Call Center Agents can be supported by alerts that appear in the header of the interaction Center. SAP has implemented...
Lees Meer
29 September 2010

Intent-Driven Interactions

In complex multi-tasking call centers, it can be helpful if users are guided through the system using context based rules....

Pieter Rijlaarsdam

29 September 2010

Intent-Driven Interactions

In complex multi-tasking call centers, it can be helpful if users are guided through the system using context based rules....
Lees Meer
22 September 2010

Adding default values to a search screen

Often, users have to search the system for objects such as customers, activities, opportunities, orders, products etc.  In many cases,...

Pieter Rijlaarsdam

22 September 2010

Adding default values to a search screen

Often, users have to search the system for objects such as customers, activities, opportunities, orders, products etc.  In many cases,...
Lees Meer

Blog Moderator

Pieter Rijlaarsdam

Meest gelezen blogs

25 March 2020

Spartacus -> The next generation Storefront is ready to use

What started with the first commit by Tobias Ouwejan on the 28th of February 2017 has become the next generation Storefront for SAP CX...

Maurice Rootjes

25 March 2020

Spartacus -> The next generation Storefront is ready to use

What started with the first commit by Tobias Ouwejan on the 28th of February 2017 has become the next generation Storefront for SAP CX Commerce Cloud. After...
Lees meer
18 March 2020

5 Tips for Outlook Server-based integration with SAP Cloud for...

Many organisations using SAP Cloud for Customer also use Microsoft Outlook as their primary E-mail tool. In this blog I want to share some...

Jelle Uenk

18 March 2020

5 Tips for Outlook Server-based integration with SAP Cloud for...

Many organisations using SAP Cloud for Customer also use Microsoft Outlook as their primary E-mail tool. In this blog I want to share some tips based upon...
Lees meer
11 March 2020

Enriching Sales/Service Cloud summaries with tables in Adobe Livecycle Designer

In my last SAP Service Cloud project we implemented the SAP Service Ticket Management process. In this particular project output forms where shared with...

Okke Scholten

11 March 2020

Enriching Sales/Service Cloud summaries with tables in Adobe Livecycle Designer

In my last SAP Service Cloud project we implemented the SAP Service Ticket Management process. In this particular project output forms where shared with external partners. However...
Lees meer
nl Dutch
ar Arabiczh-CN Chinese (Simplified)nl Dutchen Englishfr Frenchde Germanit Italianpt Portugueseru Russianes Spanish