From transformation to optimization at Agrifirm
Solutions
Really get to know your customer and use the power of actual insights to recognise sales opportunities immediately.
Provide your customers with personal service during the entire customer journey and always keep your promises.
Our services
Technology changes customer behaviour and your opportunities to increase efficiency. Would you like to transform insights into your customers’ needs into sustainable profits and excellent customer experience?
We believe in successful projects and even more in successful customers. The implementation of SAP software must take place within the lead time, scope and budget. But does this also mean that your organisation will automatically be more successful?
The success of an SAP Customer Experience implementation will be clear only after the Go-live moment. That is why we think it is important to continue supporting organisations, also after your Go-live.
Customer since
2006
“The tools of SAP help us to learn everything about livestock farmers. That makes an important contribution to our ambition to become their Trusted Advisor of livestock farmers.”
All information in one place
Royal Agrifirm Group is one of the largest producers of animal feed in Europe. They have implemented SAP Sales Cloud with the help of Acorel. Because of this, Agrifirm can store all important information from members, customers, and relations in one central place in the cloud. Livestock farmers often purchase their feeds from several suppliers and are constantly looking to see which supplier delivers feed with the best profit. Ron van de Water, Project Manager at Agrifirm: “Only if we know everything about livestock farmers, we can continuously position the best products and services to develop into a Trusted Advisor.” In addition, SAP Sales Cloud integrates seamlessly with the existing SAP landscape of Agrifirm.
Extensive remote services
Agrifirm inquired at SAP which partner in the Netherlands is most experienced at implementing SAP Sales Cloud. Van de Water: “That turned out to be Acorel. In a short period of time, we have created a platform with Acorel in which all parties involved work integrally together and share information easily.’ But Acorel is more than an implementation party for Agrifirm. To continue to get the most out of the system, Agrifirm now uses Acorel’s Managed Services: extensive remote services that varies from service, support, maintenance, and monitoring to the optimization of systems, portals and mobile applications.
Smooth updates, speed, and flexibility
Hank Lucas, Information Manager E-business CRM at Agrifirm: “If new software updates are available, Acorel will find out exactly what the impact will be for us. As a result, updates are always smooth.” Starting up new projects is also very fast, because Acorel is so focused on business and technology. Lucas is also happy with the flexibility of Acorel: “Sometimes there is a need for more consultants and hours, and sometimes less. This flexibility is there because I am not tied to a fixed subscription amount per month.”
Acquired knowledge
The results are impressive. Van de Water: “We see plenty of opportunities for further expansion in the future.” Lucas: “Acorel has ensured that we have acquired much more knowledge. In addition, they have helped us to reduce the number of tickets by about 75 to 80 percent.”