We put improved customer experience within reach
What is your customer’s experience upon contact with your organisation? When opening a newsletter, for example, or when contacting customer service, or browsing the online shop? Does that experience correspond with what you intend? Or would you like to have the proper tools at hand for providing the experience that aligns better with your customer’s needs? Then Acorel is your right partner for customer experience.
For almost 20 years, we are active in the areas of customer experience and commerce. The owners and founders of Acorel, the driving force behind our company, are aligned in their entrepreneurship and ambitions. All our projects must improve experiences for both customers and employees. That is exactly what we stand for!
At Acorel, we put improved customer experience within reach. An experience that aligns closely with the needs of both your organisation and your customers.
SAP Customer Experience partner
We are experts in the domain of SAP Customer Experience. We provide the software and take care of its implementation. We also support you in the translation of your strategy into operations. And we encourage optimal use of the implemented software.
We execute with multidisciplinary teams of dedicated professionals. Professionals with several sets of expertise and knowledge of the challenges in your industry. Professionals who inspire you to look further than just the short-term objectives. Professionals who guide your organisation to deliver exactly what you need to achieve the desired business outcomes or even to exceed these outcomes.
What motivates us? Making organisations more successful with tangible business results. Every single day.
On a journey together
Your objectives and ambitions for customer experience are the starting point for our collaboration. By listening and participating proactively in discussions, we guide your organisation towards the business results we are aiming for together, making sure we follow the right path to success.
Improving continuously
At the start of our collaboration, we create a roadmap together to define our path towards the business outcomes to achieve. During our collaboration, we evaluate continuously both within our own team and with your project teams. We make our improvements measurable. Along with our flexible business approach, we update our roadmap together if necessary. And we will not stop until we have reached our goals. We improve customer experience with every new step we take, and we make sure that the results have positive impacts.
We let you excel in Customer Experience
We develop together and step-by-step with what is feasible for your organisation, aligned with your ambitions. We guide your organisation toward the desired objectives. With our intention to exceed the objectives, you continuously achieve the optimal results.
Tangible business results with services from Acorel
Business Consultancy
Technology changes customer behaviour and your opportunities to increase efficiency. Would you like to transform insights into your customers’ needs into sustainable profits and excellent customer experience?
SAP Implementation
We believe in successful projects and even more in successful customers. The implementation of SAP software must take place within a given project plan, scope and budget to make you more successful.
Integration
We believe in healthy data flows. We therefore reduce data complexity to improve operational stability. This makes processes more flexible and makes room for more rapid innovation.
SAP Support
The success of an SAP Customer Experience implementation is truly determined only after the Go-live moment. That’s why we think it’s important to continue supporting organisations, also after Go-live.
We let organizations excel in customer experience
E-commerce
Offer your customer a personalized experience and improve your online sales of any business model with e-commerce.
CRM
Really get to know your customer and use the power of real-time insights to effectively convert leads and sales opportunities.
Marketing
Drive conversions, order frequency and order value through the power of personalized omni-channel campaigns.
Customer Data
Provide your customers a unique and personalized experience across all channels during the entire customer journey.