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With Managed Services, you get the most from your SAP Customer Experience software

Discover our packages

The go-live moment of your SAP Customer Experience solution is the starting point for improvement of customer experience at your organisation. You want to move forward. What you want to achieve is crystal clear. You measure results daily and make regular changes to make further improvements. You want to get the most out of the software and you want to have a Customer Experience specialist at your side. A specialist who not only keeps your system up-to-date and operational, but who also shares thoughts proactively for the continous improvement of the selected solution. After all, your customers and their demands also change continuously.

Welcome to Managed Services from Acorel. We put improved customer experience within reach.

SAP Support for the entire SAP Customer Experience suite

Once you have implemented an SAP Customer Experience solution, you want to get the most value out of it. You want to support users adequately with their questions, desires and issues. You want to resolve incidents quickly. You want to maintain your system optimally and continue development of your customer experience. But how do you do this?

Acorel supports your organisation with Managed Services, also after the Go-Live. We take care of your SAP systems for a fixed fee per month. Regardless of whether this involves user management, system or user monitoring or support with the quarterly releases of the SAP Cloud solutions. In addition to resolving incidents, we use our experience and knowledge to look at further development of the software, aligned with the desires of your organisation and customers.

We offer various possibilities to unburden you. It gives you control of the costs and you have the guarantee of always having relevant knowledge of the systems available.

With these packages, we promote optimal use of the implemented software and we deliver exactly what you need to achieve the desired result. We improve customer experience with every new step we take. We guide your organisation toward the desired objective step-by-step, with the intention of exceeding this objective. You will continuously achieve optimal results from your customer experience.

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How we put improved customer experience within reach using Managed Services

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Services fitting with your needs

We offer services that meet the requirements of your organization. With our Service Packages you save time and money by choosing exactly what you do want to outsource. We can take for your IT support, offer you specialist advice and carry out improvement projects remotely and on site. We offer support in both functional and development areas. We always guarantee the right knowledge at the right time.

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Complete SAP CX portfolio

As the only partner in the Netherlands, we can unburden you with the entire portfolio of SAP Customer Experience solutions. We have years of extensive experience with SAP Commerce Cloud, SAP Marketing Cloud, SAP Service Cloud and SAP Sales Cloud.

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Team of dedicated professionals

You can reach us by telephone and digitally. We also make regular visits to provide insight into the new possibilities improving your software. With Monitoring-as-a-Service (MaaS), we monitor your platform and intervene immediately in the unexpected event of error messages.

Our packages for SAP Customer Experience support

We can take over multiple solutions in the SAP Customer Experience portfolio so that you can focus on your core business!

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At Acorel, we offer support for the applications in the entire SAP Customer Experience portfolio. Within this offering, we provide several possibilities for each solution. Two of these possibilities can be found in this brochure. For more information about the possibilities, please contact us.

Agrifirm

Klantverhaal Acorel Agrifirm
The sales team at Agrifirm uses SAP Cloud for Customer. Maintenance of that tool is provided by Acorel’s Managed Services both remotely and on-site. Furthermore, users can contact Acorel directly with questions, desires and issues.

Universiteit Maastricht

Klantverhaal Acorel Universiteit van Maastricht
Acorel keeps the CRM system at the University Maastricht completely up-to-date. Since 2006, Acorel consultants have been involved with projects, performing updates and providing support for problems. Acorel is a reliable partner for this.

Vencomatic

Klantverhaal Acorel Vencomatic
Acorel Managed Service guarantees the Vencomatic Group reliable, rapid and effective handling of issues and updates. This way, the organisation is capable of responding quickly and adequately to new challenges.

Want to know more about Managed Services? We’re glad to help.

SAP,managed services,SAP Support,Beheer,IT support,SAP CX,remote services,systeembeheer,klantbeleving,SAP Customer Experience,digital transformation

Mischa Tissen
Manager Managed Services

Mischa.Tissen@acorel.nl
+31 6 829 464 11

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Why Acorel

At Acorel, we put improved customer experience within reach. Experience that aligns closely with the needs of both your organisation and your customers.

We are experts in the area of SAP Customer Experience. We provide the software and take care of its implementation. We also support you in the translation of your strategy into operations. And we encourage optimal use of the implemented software.

We do all of this with a team of dedicated professionals. Professionals with differing sets of expertise and knowledge of the challenges in your sector. Professionals who inspire you to look further than just the beaten path. In order to deliver exactly what you need to achieve the desired result. Or even to exceed this.

What motivates us? Making organisations demonstrably more successful. Every single day.

Our solutions

Sales

Really get to know your customer and use the power of actual insights to recognise sales opportunities immediately.

Service

Provide your customers with personal service during the entire customer journey and always keep your promises.

Marketing

Gain insight into your customers’ preferences, emotions and challenges and provide them with the ultimate experience.

Commerce

Offer all your customers a clear and personalised shopping experience through every touch point – both online and offline.

Tangible business results with services from Acorel