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Keep the promises you make to customers with SAP Service Cloud

Make sure you offer optimal service to your customers before, during and after every purchase and that you always keep your promises. Make your customers paramount!
Discover our offering

Want to give your customers the best possible service experience while also contributing operational excellence? Discover the unique combination of SAP Service Cloud and an implementation with Acorel as a partner for Customer Experience.

Improve customer engagement

Increase the engagement of your customers no matter where, when or through which channel your customer contacts you. You are always able to serve your customer.

Help customers 24/7

Support your customers 24/7 with rapid and accurate responses by deploying artificial intelligence. Chatbots can handle questions quicker and you unburden customer service.

Streamlined service

Keep customers updated about their service requests, schedule employees efficiently and provide service technicians with the right knowledge and tools.

Acorel & Noventum: Profitable growth through service

Does your organisation run SAP software and are you prepared to take the next steps to have your service grow profitably? Service Growth with SAP is designed by Acorel and Noventum Service Management to take your service organisation to the next level of maturity – with minimum time-to-value, based on your current situation and resulting in superior customer experience and optimal profit margins.

Want to know more? Fill in your info and download our leaflet.

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Resolve complaints efficiently and raise the level of customer satisfaction with SAP Service Cloud

Service is all about customers and creating memorable moments. SAP Service Cloud enables you to deliver the best service before, during and after the sale. Your company distinguishes itself from the competition by aligning customers’ experiences seamlessly and by supporting them at every step. And by staying in touch with your customers, you gain input for further development of your sales.

Furthermore, thanks to the seamless integration with SAP and non-SAP systems, you can easily connect your service processes to your sales, marketing and e-commerce processes. This enables you to offer an optimal customer experience.

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Discover our SAP Service Cloud blogs

Wondering how you can efficiently support your customer on every step in their customer journey? How customer service employees can obtain a complete view of their customers? Or would you like to know what SAP Service Cloud can offer your organisation?

At Acorel, we know how you can leave an indelible impression on your customers using a service solution. We like to share our knowledge in our blogs! Read them to find out how you can offer a personal service experience anywhere and anytime, using SAP Service Cloud.

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Implement SAP Service Cloud in just a few weeks!

Are you ready for a 9+ customer experience? Discover how our Field Service Accelerator helps you to improve your level of service and customer experience.

Achieve maximum customer satisfaction, optimize your operational efficiency and increase the ease of use of your field service in daily practice.

The Field Service Accelerator is an SAP qualified partner package solution based on SAP Field Service Management, part of SAP Service Cloud.

Tangible business results with services from Acorel

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Transformation
Services

Technology changes customer behaviour and your opportunities to increase efficiency. Would you like to transform insights into your customers’ needs into sustainable profits and excellent customer experience?

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Implementation
Services

We believe in successful projects and even more in successful customers. The implementation of SAP software must take place within a given project plan, scope and budget to make you more successful.

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Integration
Services

We believe in healthy data flows. We therefore reduce data complexity to improve operational stability. This makes processes more flexible and makes room for more rapid innovation.

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Managed
Services

The success of an SAP Customer Experience implementation is truly determined only after the Go-live moment. That’s why we think it’s important to continue supporting organisations, also after Go-live.

Signify visualises customer needs

Discover how Signify uses SAP Service Cloud to give customer service employees a complete view of their customers – not only improving customers’ service experiences but also gaining feedback about products and services.

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Why Acorel

At Acorel, we put improved customer experience within reach. Experience that aligns closely with the needs of both your organisation and your customers.

We are experts in the area of SAP Customer Experience. We provide the software and take care of its implementation. We also support you in the translation of your strategy into operations. And we encourage optimal use of the implemented software.

We do all of this with a team of dedicated professionals. Professionals with differing sets of expertise and knowledge of the challenges in your sector. Professionals who inspire you to look further than just the beaten path. In order to deliver exactly what you need to achieve the desired result. Or even to exceed this.

What motivates us? Making organisations demonstrably more successful. Every single day.

Our solutions

Sales

Really get to know your customer and use the power of actual insights to recognise sales opportunities immediately.

Service

Provide your customers with personal service during the entire customer journey and always keep your promises.

Marketing

Gain insight into your customers’ preferences, emotions and challenges and provide them with the ultimate experience.

Commerce

Offer all your customers a clear and personalised shopping experience through every touch point – both online and offline.

Want to know more? Get in touch!

Marius van Ravenstein

Solution Advisor Customer Experience

Thijs den Dikken

Business Development Manager

+31 6 134 06 182 thijs.den.dikken@acorel.nl

Jeroen Zuijderwijk

Business Consultant