Guus Dorenbos
Read all my blogsCustomers frequently require insight in ECC information like Sales Orders, Deliveries, and Billing Documents etc. directly from SAP Cloud for Customer. SAP C4C provides the following functionalities;
- ECC Search
- Account 360 for recent orders
- ERP Customer Factsheet offers a PDF factsheet without the need for a VPN connection
- ERP Cockpit
Although the ERP Cockpit can be opened on a tablet, the ERP Cockpit is not optimized for touch navigation. Also a VPN connection is needed to access an ERP system in general. The ERP Cockpit is aimed at the (internal) Sales employee to quickly navigate to customer sales documents from SAP C4C.
SAP ERP Integration
The following graphic shows the integration options for Master Data with SAP ERP. The ERP Cockpit and the Customer factsheet are highlighted.
Prerequisites
ECC
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Minimum ERP 6.0, EHP 0, Support Package15 (SAP_APPL)
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SAP BASIS 7.0, Support Package 18 (SAP_BASIS)
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SAP Cloud for Customer Add-On CODERINT 600 (COD_ERP_INT 6.00). Requires latest Support Package.
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Higher EHP for specific functionality
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EHP4 to view print delivery of deliveries and invoices
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Adobe Document Server for preview of an ERP customer fact sheet in a PDF format.
PI
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SAP NW PI 7.1, Enhancement Package 1 (PI 7.11) or higher
HCI
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Eclipse for new customer integration scenarios
Configuration in SAP ECC
Alternatively you can also do the following: Start transaction SE80, select Web Dynpro Comp/Intf. and enter CFS_COMPONENT and click Display . Then open web dynpro applications cfs_application and under the properties, copy the URL from field URL. 3. Now you can paste the URL in the mash-up and save your work.
Configuration: Cloud for Customer
Test the Customer Factsheet / ERP Cockpit
1. In C4C open a Customer that is also available in ECC. (In this example the customer has external id 1)
2. Go to the Sales Data tab and select a Sales Area
4. A new browser window opens in which the External id of the C4C account and the sales area are pre filled and click on Start
Also make sure that you comply to your organization’s security policy regarding the use of a system users and deactivating the login XSRF Protection in steps 6 and 7 in the ECC configuration part.
For further information regarding the ERP Cockpit in SAP ECC check the following SAP notes:
5 responses to “Start using the ERP Cockpit in SAP Cloud for Customer”
Thanks for the nice blog!
Can I ask clarification on why a VPN connection is needed and is this somehow defined IN the C4C? What if you are working in company intranet and have access to all SAP systems?
br,
OM
Hi OM,
I would assume this is because C4C is cloud based and therefore not within your IT landscape to have access to your backend systems – the VPN connection would therefore give C4C a tunnel into your backend ERP system.
Hello, unfortunately is not available the communication arrangement to add erp cockpit. Is it required to add some scope element? The author in mashup is fine and the preview as well. But bottom line the action ero cockpit is missing in sales data work center .
The only communication wc is the on for customer fact sheet
Any idea?
Cheers
C.P.
Valentino,
The customer you have selected should at least be a customer (sold to) and not a prospect and has a sales area assigned. On the Sales Data tab, select the sales area line and go to More. Now you can jump to the ERP factsheet or ERP Cockpit.
Hope this helps.
Guus Dorenbos
Hello Experts,
Cn you please let me know from where in ERP are these Key figures derived?
Which Report is the ERP Cockpit referring to?
Thanks in Advance,
Sandeep