SAP Commerce is a great product which has many features. From product content management to changing your website on the fly in Smartedit. The backoffice has a lot of functionality, so much that I haven’t used everything myself with 6 years of experience in SAP Commerce. Therefor I will show you a few tips & tricks that help me a lot when working with the backoffice.
When you open a product, order, customer or nearly any type in the Backoffice you can see what has changed, who did it and when. This works great when a customer for instance has been created or modified. However, when a customer is deleted you cannot see who did it and when since you can’t open the customer anymore. The last changes view in the backoffice (System > Tools > Last Changes) shows you deletions, the PK of the deleted type and the time and date of the deletion. It has helped me when looking for a root cause of missing users.
Also in the Tools tab you can find the Script Generator (System > Tools > Script Generator). As a Backoffice user there is a chance you have also used impex. Creating the headers of an impex file is what can sometimes create difficulty, however the script generator can give you all headers of all types in your Commerce system. This is very useful when you need to migrate data between systems or just need to save time when creating impex headers.
The types functionality (System > Types) is without a doubt my favorite functionality. It allows you to search for a type and then show all instances of the type. Let me explain with an example:
A custom relation has been created in your system between a brand and a supplier. On a supplier you can see what brands he supplies. On a brand you can see all suppliers that can supply this brand. What you cannot see is an overview of all relations between brands and suppliers. This is what you can do via types.
Search for the relation and click on the search by types button to show all instances of the type. You can even export the full list in csv.
I hope these tips and tricks can help you using the Backoffice, if you have another tip, let me know!