Leaseweb chooses SAP Sales Cloud and Acorel as implementation partner
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“Soon all our customer information will be bundled on one platform. It will be the driving force behind our customer experience activities.”
About Leaseweb
Leaseweb hosts more than 65,000 physical servers and has been providing IT infrastructure solutions for business-critical websites, internet applications, e-mail servers, security, and storage services since 1997. The company has ten data centers in the United States, Europe and Asia, which are connected to an extensive global network with a total capacity of more than 5.5 Tbps. Leaseweb (“Leaseweb”) is a group of independent companies operating under the brand name Leaseweb. Leaseweb consists of Leaseweb Netherlands B.V. (“Leaseweb Netherlands”), Leaseweb USA, Inc. (“Leaseweb USA”), Leaseweb Deutschland GmbH (“Leaseweb Deutschland”), Leaseweb Asia Pacific Pte. Ltd. (“Leaseweb Asia Pacific”), and Leaseweb CDN B.V. (“Leaseweb CDN”).
Leaseweb chooses SAP and Acorel
Hosting provider Leaseweb Netherlands and SAP partner Acorel officially launched the implementation project of SAP Sales Cloud on Monday, January 11. This makes the organization the first Dutch Cloud Service Provider to work with the SAP cloud solutions for Customer Relationship Management. Bjorn Tammer, Program Manager at Leaseweb: “Soon all our customer information will be bundled on one platform. It will be the driving force behind our customer engagement activities.”
The service companies of Leaseweb in Europe, Asia and the United States provide cloud hosting for more than 17,500 customers, ranging from independent internet professionals to Hallmark and AFAS Software. Due to explosive growth in recent years, Leaseweb Netherlands now needs systems that can support the processes on a large scale.
First, the administrative backbone was tackled, with the implementation of SAP ERP (go-live at the end of 2016). And from January 11, 2016, the implementation of SAP’s Customer Experience (CX) cloud solution was also added. Bjorn Tammer: “With the integration of SAP ERP and SAP CX, we lay the perfect foundation for efficient work processes and sustainable customer relationships.”
One platform for sales and service
The choice for SAP Sales and Service Cloud as CRM system was an easy one. “SAP Sales and Service Cloud fits our IT environment and our goal to be a reliable, valuable partner for our customers,” explains Tammer. Soon everything can be recorded in the CRM system in the cloud. From contact moments to appointments, and from questions to wishes. This creates a complete and up-to-date profile of each individual customer. Tammer: “It gives our sales and service professionals the right tools to respond to the specific needs of customers. We expect that this will make our services even more reliable.”
“Acorel is the specialist in the Netherlands in the field of Customer Experience and CRM systems.”
Acorel: the specialist in Customer Experience
Leaseweb started searching for a suitable implementation partner. This partner had to be able to switch quickly and be a specialist in the field of customer experience. After a selection process, Leaseweb unanimously chose Acorel. “I believe in the best-of-breed approach,” says Tammer. “And Acorel is the specialist in the Netherlands in the field of customer experience and CRM systems.” This feeling was further confirmed when it turned out that the responsible account managers of SAP are also very enthusiastic about Acorel.
A unique foundation for customer experience
The implementation process that kicked off this week can certainly be called innovative and unique. On the one hand, because Leaseweb Netherlands is the first Cloud Service Provider in the Netherlands to work with SAP Sales and Service Cloud. And on the other hand, because of the functionalities that are present in the system. Joost Goudriaan, account manager at Acorel: “We have put together the most suitable solution by means of demos and intensive workshops. SAP Sales and Service Cloud will form the foundation for customer relationship management, and connections will be made to Leaseweb’s chat tool, telephone solution, marketing solution and social media channels.” The employees of Leaseweb Netherlands then have access to current customer information anytime and anywhere via the cloud.