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With Transformation Services, you chart your path toward better customer experience

Discover our methodology

What is your customer’s experience upon contact with your organisation? When opening a newsletter, for example, or when contacting customer service, or browsing the online shop. Does that experience correspond with your intention? Or would you like to have the proper tools at hand for providing the experience that aligns better with your customer’s needs? Creating excellent customer experience, experiences that fit with your organisation and that satisfies your customer needs, is a difficult challenge. It is a challenge we want to face together with you. Using the three-pronged approach of people, process and technology, we support you to make your objectives concrete and to make the right decisions for a sustainable and profitable future.

Welcome to Acorel’s Transformation Services. We put improved customer experience within reach.

Make your digital transformation a reality with Acorel

You are collecting ideas about how to better serve your customers. How to increase customer loyalty. How to get your employees into a change mode. Or you want to focus on making the experience more efficient, heading for operational excellence. Another challenge might be that the current Customer Experience systems do not provide the results you are looking for. Or you want to break through the silos in your organisation in order to achieve optimal customer service together.

Acorel has developed a programme for these challenges: the Acorel Discover programme. Depending on your organisation’s current situation, we offer packages that improve your customer experience.

You will gain insight into how focusing on customer experience helps you to improve your operating results. With customer feedback, we give you insight into customer loyalty, allowing you to predict potential customer value. Or you obtain insight into your customer processes, enabling improvement of your customer experience in a more focused and effective way. Ways to answer your customers’ questions better. And insight into how you can improve your customer experience.

Digitale Transformatie Acorel

How we put improved customer experience within reach using Transformation Services

digitale transformatie,klantbeleving,customer experience

Realism

We take a broad view, looking at the dot on the horizon together, but we are also realistic. We take the journey with you to translate your dot on the horizon into practice. Together with you, we look at feasibility and at the pace of change that fits with your organisation.

digitale transformatie,klantbeleving,customer experience

Continuous improvement

We help you to improve by both constantly adapting the experience to customers’ needs and by having this experience grow with your organisation. From the perspective of the customer, we help you to make the right choices to head toward a sustainable and profitable future.

digitale transformatie,klantbeleving,customer experience

Team of dedicated professionals

Business and IT are aligned at Acorel. We speak both languages. We are knowledgeable about the trinity of people, process and technology. So we understand the challenges you will face and how you should deal with these. Where you should keep on going and, particularly, where you should let go.

Our Discover Programme

With our Discover programme, you learn how we help you to make your digital transformation a reality, step by step.

Digitale Transformatie Acorel

At Acorel, we are aware that customer experience is an incredibly difficult puzzle. We are keen to take you by the hand and put that puzzle together step-by-step, translating your success into concrete behaviour. Behaviour that we streamline into processes and that we support with technology.

What is your current situation providing an optimal customer experience?

Digital Maturity Scan

Take this scan for free to get a report allowing you to take the right steps toward improving customer experience at your organisation. You obtain insights in the areas of policy and strategy, customer experience, culture and employees, technology, and data and reporting.

TUI

Klantverhaal Acorel TUI
At TUI, it’s all about customer experience. The organisation not only sells travel packages and holidays, but also creates valuable memories for customers. Acorel provides support with the implementation and rollout of this large-scale project.

NCOI

Klantverhaal Acorel NCOI
As the largest business trainer in the Netherlands, NCOI aims for self-service above all, and with a high degree of automation. Acorel helps with the improvement and change of customer processes and systems. Check out our video!

Bose

Klantverhaal Acorel Bose

The business saw all of their desires implemented and got more functionality than expected. In order to work as a single team, Bose asked for the support of an Acorel consultant who, as a Solution Architect, bridged the gap between business and system.

Want to know more about Transformation Services? We’re glad to help.

digitale transformatie,klantbeleving,customer experience

Judith Hekker
Manager Transformation Services

Judith.Hekker@acorel.nl
+31 6 136 17 311

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Why Acorel

At Acorel, we put improved customer experience within reach. Experience that aligns closely with the needs of both your organisation and your customers.

We are experts in the area of SAP Customer Experience. We provide the software and take care of its implementation. We also support you in the translation of your strategy into operations. And we encourage optimal use of the implemented software.

We do all of this with a team of dedicated professionals. Professionals with differing sets of expertise and knowledge of the challenges in your sector. Professionals who inspire you to look further than just the beaten path. In order to deliver exactly what you need to achieve the desired result. Or even to exceed this.

What motivates us? Making organisations demonstrably more successful. Every single day.

Our solutions

Sales

Really get to know your customer and use the power of actual insights to recognise sales opportunities immediately.

Service

Provide your customers with personal service during the entire customer journey and always keep your promises.

Marketing

Gain insight into your customers’ preferences, emotions and challenges and provide them with the ultimate experience.

Commerce

Offer all your customers a clear and personalised shopping experience through every touch point – both online and offline.

Tangible business results with services from Acorel