What is your customer’s experience upon contact with your organisation? When opening a newsletter, for example, or when contacting customer service, or browsing the online shop. Does that experience correspond with your intention? Or would you like to have the proper tools at hand for providing the experience that aligns better with your customer’s needs? Creating excellent customer experience, experiences that fit with your organisation and that satisfies your customer needs, is a difficult challenge. It is a challenge we want to face together with you. Using the three-pronged approach of people, process and technology, we support you to make your objectives concrete and to make the right decisions for a sustainable and profitable future.
Welcome to Acorel’s Transformation Services. We put improved customer experience within reach.
Make your digital transformation a reality with Acorel
You are collecting ideas about how to better serve your customers. How to increase customer loyalty. How to get your employees into a change mode. Or you want to focus on making the experience more efficient, heading for operational excellence. Another challenge might be that the current Customer Experience systems do not provide the results you are looking for. Or you want to break through the silos in your organisation in order to achieve optimal customer service together.
Acorel has developed a programme for these challenges: the Acorel Discover programme. Depending on your organisation’s current situation, we offer packages that improve your customer experience.
You will gain insight into how focusing on customer experience helps you to improve your operating results. With customer feedback, we give you insight into customer loyalty, allowing you to predict potential customer value. Or you obtain insight into your customer processes, enabling improvement of your customer experience in a more focused and effective way. Ways to answer your customers’ questions better. And insight into how you can improve your customer experience.
How we put improved customer experience within reach using Transformation Services
We take a broad view, looking at the dot on the horizon together, but we are also realistic. We take the journey with you to translate your dot on the horizon into practice. Together with you, we look at feasibility and at the pace of change that fits with your organisation.
We help you to improve by both constantly adapting the experience to customers’ needs and by having this experience grow with your organisation. From the perspective of the customer, we help you to make the right choices to head toward a sustainable and profitable future.
Team of dedicated professionals
Business and IT are aligned at Acorel. We speak both languages. We are knowledgeable about the trinity of people, process and technology. So we understand the challenges you will face and how you should deal with these. Where you should keep on going and, particularly, where you should let go.
Our Discover Programme
With our Discover programme, you learn how we help you to make your digital transformation a reality, step by step.
At Acorel, we are aware that customer experience is an incredibly difficult puzzle. We are keen to take you by the hand and put that puzzle together step-by-step, translating your success into concrete behaviour. Behaviour that we streamline into processes and that we support with technology.
What is your current situation providing an optimal customer experience?
Take this scan for free to get a report allowing you to take the right steps toward improving customer experience at your organisation. You obtain insights in the areas of policy and strategy, customer experience, culture and employees, technology, and data and reporting.
The business saw all of their desires implemented and got more functionality than expected. In order to work as a single team, Bose asked for the support of an Acorel consultant who, as a Solution Architect, bridged the gap between business and system.
Want to know more about Transformation Services? We’re glad to help.
Manager Transformation Services
+31 6 136 17 311
At Acorel, we put improved customer experience within reach. Experience that aligns closely with the needs of both your organisation and your customers.
We are experts in the area of SAP Customer Experience. We provide the software and take care of its implementation. We also support you in the translation of your strategy into operations. And we encourage optimal use of the implemented software.
We do all of this with a team of dedicated professionals. Professionals with differing sets of expertise and knowledge of the challenges in your sector. Professionals who inspire you to look further than just the beaten path. In order to deliver exactly what you need to achieve the desired result. Or even to exceed this.
What motivates us? Making organisations demonstrably more successful. Every single day.