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Continuously offer your customers an ultimate online customer experience with Acorel

Discover our approach

You can only achieve customer loyalty if you are and remain relevant. But customer needs are constantly changing, especially online. How do you remain relevant as an organisation? By constantly adapting to the changing wishes and requirements of your customer. Not only reactive, but also proactive. Surprise customers with a better online customer experience, even before they demand. But how to realize continuous improvement with SAP Customer Experience? You are enabled with Acorel CX DevOps. We can provide you with a team of dedicated professionals with knowledge of SAP technology, business process and people. Together we are continuously working to improve the customer experience to the highest level.

We put a better customer experience within reach. And we would like to meet you.

Continuously and quickly improve your customer experience together

You know how important customer experience is for your organization. It is better to perform optimizations in your online webshop and underlying Product Information Management (PIM) as soon as possible. It distinguishes your company from competitors and ensures that you remain relevant to customers. But to achieve a competitive advantage, you have to continuously adjust and improve.

An online customer portal or webshop is the online visit card of your company. Do customers get an error message when they view your shop, are they watching incorrect product information, or are they even missing product information? Then you lose them directly. So you simply cannot afford to postpone solving the issue. You want to offer customers the ultimate customer experience 24/7.

We are happy to help you. With Acorel CX DevOps, a multidisciplinary team is always ready to realize the ultimate customer experience together with you. Because the customer journey is not linear and often affects multiple SAP solutions, the Acorel CX DevOps team also includes integration specialists and other SAP CX expertises you can rely upon. That is how you can count on a partner who can provide support and advice on all possibilities within the SAP Customer Experience suite.

We start this process by creating a roadmap, in which we determine the right direction together. Next, we are continuously in dialogue to determine improvements, test optimizations and, if necessary, quickly detect and solve problems. Of course, you can always ask us questions, but we will also proactively advise you. In this way we keep each other sharp and we ensure that your customers have the ultimate online customer experience.

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How we put improved customer experience within reach

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Achieving results together

By combining our knowledge and expertise of SAP Commerce Cloud and Customer Experience with your knowledge of the organization, we move forward. Together we determine the right direction and continue to make adjustments during this flexible process. In this way we ensure that your organization remains relevant to your customers.

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Continuous fast improvement

The online demands and requirements of your customers are constantly changing. We respond to those together. We are continuously in dialogue to quickly identify problems, determine new improvements and test optimizations. In this way, your organization grows along with the needs of your customers and you can move towards a sustainable and profitable future.

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Team of dedicated professionals

The speed at which you can implement improvements is of great importance to maintaining and strengthening your competitive position. That is why a multidisciplinary team is always ready for you. Do you temporarily need more or less capacity? Then the Acorel CX DevOps team can be scaled up or down quickly.

Want to know more about us? We’re glad to help.

SAP,managed services,SAP Support,Beheer,IT support,SAP CX,remote services,systeembeheer,klantbeleving,SAP Customer Experience,digital transformation

Jop Vening
Delivery Manager

Jop.Vening@acorel.nl
+31 6 34 34 84 92

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Why Acorel

At Acorel, we put improved customer experience within reach. Experience that aligns closely with the needs of both your organisation and your customers.

We are experts in the area of SAP Customer Experience. We provide the software and take care of its implementation. We also support you in the translation of your strategy into operations. And we encourage optimal use of the implemented software.

We do all of this with a team of dedicated professionals. Professionals with differing sets of expertise and knowledge of the challenges in your sector. Professionals who inspire you to look further than just the beaten path. In order to deliver exactly what you need to achieve the desired result. Or even to exceed this.

What motivates us? Making organisations demonstrably more successful. Every single day.

Our solutions

Sales

Really get to know your customer and use the power of actual insights to recognise sales opportunities immediately.

Service

Provide your customers with personal service during the entire customer journey and always keep your promises.

Marketing

Drive conversions, order frequency and order value through the power of personalized omni-channel campaigns.

Commerce

Offer all your customers a clear and personalised shopping experience through every touch point – both online and offline.

Tangible business results with services from Acorel