Keep the promises you make to customers with SAP Service Cloud
Want to give your customers the best possible service experience while also contributing operational excellence? Discover the unique combination of SAP Service Cloud and an implementation with Acorel as a partner for Customer Experience.
Provide omni-channel service
Increase customer engagement by serving them anytime, no matter which channel they use to contact you. Keep customers updated about their service requests.
Improve service excellence
Streamline your service processes, schedule technicians fast and provide service technicians with the right knowledge and tools making sure your service is first time right.
Create profitable service growth
Transform your service department from a cost centre to a profit centre by predicting service and improving your customer experience.
Acorel & Noventum: Profitable growth through service
Does your organisation run SAP software and are you prepared to take the next steps to have your service grow profitably? Service Growth with SAP is designed by Acorel and Noventum Service Management to take your service organisation to the next level of maturity – with minimum time-to-value, based on your current situation and resulting in superior customer experience and optimal profit margins.
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Resolve complaints efficiently and raise the level of customer satisfaction with SAP Service Cloud
Service is all about customers and creating memorable moments. SAP Service Cloud enables you to deliver the best service before, during and after the sale. Your company distinguishes itself from the competition by aligning customers’ experiences seamlessly and by supporting them at every step. And by staying in touch with your customers, you gain input for further development of your sales.
Furthermore, thanks to the seamless integration with SAP and non-SAP systems, you can easily connect your service processes to your sales, marketing and e-commerce processes. This enables you to offer an optimal customer experience.
Implement SAP Service Cloud in just a few weeks!
Are you ready for a 9+ customer experience? Discover how our Field Service Accelerator helps you to improve your level of service and customer experience.
Achieve maximum customer satisfaction, optimize your operational efficiency and increase the ease of use of your field service in daily practice.
The Field Service Accelerator is an SAP qualified partner package solution based on SAP Field Service Management, part of SAP Service Cloud.
Self-service portal & chatbot
Provide your customers with a 360 degree overview of their installed base and service requests and let them easily create new service calls 24/7. Additionally, you can use the chatbot to provide your customers with answers to the frequently asked questions or to direct them to your customer service department.
Planning & dispatching
Your service teams can schedule service requests easily by drag- and drop functionality in our live plan board. It provides real-time technician availability, skill management, and location overview to select the right service employee anytime.
Mobile app for field service
SAP Service Cloud offers your technicians an easy-to-use application for iOS and Android which can even be used offline! With its simplified user interface, technicians are guided through the whole service process step-by-step. The mobile app supports them with checklists and approval signatures during service execution.
Reports and dashboards
Of course, your service key performance indicators are important to ensure operational excellence. The dashboards in the solution present you accurate service process information such as first time right, first time fix and response times.
Discover our SAP Service Cloud blogs
Wondering how you can efficiently support your customer on every step in their customer journey? How customer service employees can obtain a complete view of their customers? Or would you like to know what SAP Service Cloud can offer your organisation?
At Acorel, we know how you can leave an indelible impression on your customers using a service solution. We like to share our knowledge in our blogs! Read them to find out how you can offer a personal service experience anywhere and anytime, using SAP Service Cloud.
At Acorel, we put improved customer experience within reach. Experience that aligns closely with the needs of both your organisation and your customers.
We are experts in the area of SAP Customer Experience. We provide the software and take care of its implementation. We also support you in the translation of your strategy into operations. And we encourage optimal use of the implemented software.
We do all of this with a team of dedicated professionals. Professionals with differing sets of expertise and knowledge of the challenges in your sector. Professionals who inspire you to look further than just the beaten path. In order to deliver exactly what you need to achieve the desired result. Or even to exceed this.
What motivates us? Making organisations demonstrably more successful. Every single day.