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Ticket Service Intelligence: automate ticket categorization

In this digital era that we live in, we’ve all heard or even experienced machine learning at some point. Machine...

Joelle Small

Ticket Service Intelligence: automate ticket categorization

In this digital era that we live in, we’ve all heard or even experienced machine learning at some point. Machine...

Multiple service workflows in SAP FSM? Yes you...

Within Field Service Management there is a standard service flow available. This flow defines the working steps that technicians need...

Jasper Cremers

Multiple service workflows in SAP FSM? Yes you can!

Within Field Service Management there is a standard service flow available. This flow defines the working steps that technicians need...

Implementing Algolia Search with SAP Commerce

In this blog post I’d like to share our team’s experience and learnings from implementing Algolia in a B2B webshop...

Koen van de Leur

Implementing Algolia Search with SAP Commerce

In this blog post I’d like to share our team’s experience and learnings from implementing Algolia in a B2B webshop...

Ticket report for utilities line of business

Since a couple of years the utilities industry has been going through a massive transformation process. One of the reasons...

Roderick Stoffels

Ticket report for utilities line of business

Since a couple of years the utilities industry has been going through a massive transformation process. One of the reasons...

How insights of Sun Tzu can help your...

Introduction I expect you are well aware that the age of digital transformation is rolling forward quickly with new technologies. ...

Norbert Hendriksen

How insights of Sun Tzu can help your digital transformation

Introduction I expect you are well aware that the age of digital transformation is rolling forward quickly with new technologies. ...

5 reasons why SAP Emarsys could be your...

SAP acquired marketing automation tool Emarsys at the end of 2020 and things are looking very promising for this new...

Teun van den Elzen

5 reasons why SAP Emarsys could be your next marketing...

SAP acquired marketing automation tool Emarsys at the end of 2020 and things are looking very promising for this new...

Lead nurturing with SAP Customer Data Platform

In the current competitive market, where almost every product or service can be ordered in just a few clicks, it...

Maurice Rootjes

Lead nurturing with SAP Customer Data Platform

In the current competitive market, where almost every product or service can be ordered in just a few clicks, it...

Release 2205 of SAP Sales and Service Cloud

On Thursday 28th of April SAP introduced the release 2205, the second release of this year. In the weekend of...

Faried Abdoella

Release 2205 of SAP Sales and Service Cloud

On Thursday 28th of April SAP introduced the release 2205, the second release of this year. In the weekend of...

So you think you are a business analyst?

In our projects we continuously deliver value by implementing new software features. This can be a complete new implementation or...

Guus Dorenbos

So you think you are a business analyst?

In our projects we continuously deliver value by implementing new software features. This can be a complete new implementation or...

Telephony Integration with SAP Service Cloud

During my previous project I ran into some challenges with the Computer Telephony Integration (CTI) functionality within SAP Service Cloud....

Daan Schattenberg

Telephony Integration with SAP Service Cloud

During my previous project I ran into some challenges with the Computer Telephony Integration (CTI) functionality within SAP Service Cloud....

Recording customer feedback in SAP Sales Cloud

In this blog I will describe how to setup and report customer satisfaction KPI’s like the NPS metric when the...

Jelle Uenk

Recording customer feedback in SAP Sales Cloud

In this blog I will describe how to setup and report customer satisfaction KPI’s like the NPS metric when the...

How to release your changes in an Agile/...

Currently I work for a customer that works Agile. This means we work in 2-weekly sprints, after which we bring...

Bianca Koene

How to release your changes in an Agile/ Scrum project

Currently I work for a customer that works Agile. This means we work in 2-weekly sprints, after which we bring...

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Pieter Rijlaarsdam

pieter.rijlaarsdam@acorel.nl